Job Descriptions
General Comments on Staff Expectations
There is a detailed and extensive document available regarding expectations of the Cape Enrage Team which is discussed at the interview. However we mention here the expectation we have of applicants:
Given that staff are extensively trained to work professionally and competently, extended time off is not possible. We cannot bring in substitutes to fill your place if you are absent. Existing staff are discouraged from filling in on their days off because it requires them to be on the job 15 days in a row with no break. By the 7 th day, they are not working their best.
Staff are expected to start work as soon as they are released from their respective educational institutions or when specified by the Directors, whichever is later.
With the understanding that staff who are attending post-secondary institutions may be required to leave before the Labour Day weekend, we do require staff to continue working until it is absolutely necessary to leave work.
During the interview we will be asking your dates of availability so do the necessary investigation before you arrive.
Food Services
Students who work in Food Services may be either male or female, although history shows more females apply than males. Students are not hired to do one specific task; everyone on the Food Services team will learn to do all the tasks and will do them regularly on a rotational basis. Fluently-bilingual applicants are preferred. The specific duties include:
• maintaining inventory of supplies
• preparing food orders to fax to the supplier
• helping to unload the delivery truck
• storing food supplies in appropriate areas of the restaurant
• baking all the baked goods served in the restaurant
• preparing the ingredients for chowder and soup (peeling potatoes and dicing onions)
• making the chowder and preparing all other items served on the menu
• being a server to multiple tables both inside and on the deck
• bussing tables
• washing dishes
• operating the cash register
• being a welcome host or hostess
• mopping floors in the restaurant / kitchen
• setting tables
• offering tourist information
• interpreting various aspects of the geography, geology and lighthouse history
• preparing the evening meal for 10 to 20 staff
• occasionally working late to serve a group that has booked a meal after their adventure has finished
• maintaining a sterile work environment
Visitor Services
Students who work in Visitor Services may be either male or female. Typically, there are 5 or 6 members of this team. Students are not hired to do one specific task; everyone on the Visitor Services team will learn to do all the tasks and will do them regularly on a rotational basis. Bilingualism is almost a prerequisite. The specific duties include:
• solving all cash register problems for other staff
• counting all money
• being familiar with all forms of currency including Visa, MasterCard, Interac, American Express, traveler’s cheques, personal cheques, US currency, gift certificates
• handling all invoices incoming and outgoing
• filing records of all types
• entering data in Simply Accounting
• preparing deposits for two bank accounts
• carrying deposits to the bank weekly
• keeping track of staff hours and deductions
• ordering supplies for staff and keeping track of their accounts
• answering and responding to all incoming telephone calls
• responding to all emails
• preparing itineraries for all adventure groups
• corresponding with adventure groups prior to their arrival to fine-tune plans
• work with the Adventure Team to coordinate bookings and itineraries
• register all incoming adventure clients and liaising with the Adventure Team at the time of their arrival
• making certain all adventure clients have paid appropriately and have signed waivers
• occasionally assisting the Adventure Team in the instructional process or in the adventure itself
• cleaning four washrooms several times each day
• operating the Whistlehouse Gift Shop
• keeping inventory at the Whistlehouse Gift Shop daily
• pricing incoming merchandise at Whistlehouse Gift Shop
• ordering additional merchandise from the Whistlehouse Gift Shop suppliers
• tracking all sales at Whistlehouse Gift Shop
• cleaning the Whistlehouse Gift Shop
• reporting daily to the Executive Director the financial reports
• greeting each visitor or vehicle at the entrance to the property
• supplying information to visitors - both verbal and written
• conducting interpretive tours of the property according to the training materials provided for them
• preparing and refreshing signage throughout the property
• printing materials as required by the Food Services or other departments
• coordinating media visits
• helping in the Food Services as required
Adventure
Students who work in Adventure may be either male or female. Although we do our own site-specific training, it is preferred that applicants have had some experience as a participant in the adventures we offer and that they are of above-average strength and are older in age. Applicants must be at least one year post high-school. Only those who have existing sea-kayaking certification will be able to guide the kayaking adventures. Students are not hired to do one specific task; everyone on the Adventure Team will learn to do all the tasks and will do them regularly on a rotational basis. Adventure staff who speak both English and French are preferred. The specific duties include:
• maintaining a safe environment
• maintaining equipment in uncompromised working condition
• determining safe practices on a daily / hourly basis
• providing adequate instruction for all adventure clients
• assisting adventure clients in the suiting up for adventure
• accompanying adventure clients on their adventure
• being prepared to deal with minor or major first aid situations
• being prepared and capable of executing novel and difficult rescues
• regularly rehearsing rescue techniques on site after hours
• working closely with Visitor Services to build best itineraries
• providing interpretation for visitors while on adventure
• doing all maintenance of the site including mowing, bushing, building, garbage removal, painting, unclogging toilets, gardening and equipment maintenance
• organizing activities for the general staff for after-hours enjoyment
• helping in Food Services as required
